Martin Plock

WORK HISTORY

EDUCATION

ABOUT MARTIN PLOCK

Versatile experienced category and supplier manager with recent public sector construction infrastructure experience backed up with over 17 years of commercial experience inside a financial services environment. Core Offer: • Prince2 Practitioner• Practical knowledge of Lean Sigma process analysis and improvement• Proven commercial acumen developed working on financial product management and pricing.• Experience of managing third party suppliers and other external agencies• Skilled in stakeholder relationship management and a confident presenter Key Achievements• Supported the launching of new products and management of existing customers in relation to a Cash ISA range. Resulting in high customer retention and growth in deposits despite the lower interest rate environment • Volunteered to promote Continuous Improvement (Kaizen) within a busy operational area including coordinating, delivering training and coaching. Achieved a Senior Yellow Belt in Lean Sigma and the program led to 35 Yellow Belts being accredited. • Led initiatives resulting in improvements to product design or performance as part of annual product reviews for several key products across the Clydesdale/Yorkshire Bank product set. • Designed new customer contact processes to support communication with customers during peak operational periods resulting in less calls recorded in to contact areas and less complaints• Investigated and re-engineered internal reconciliation processes to address inherent weaknesses. Processes were rebuilt within timescales with greater accuracy and resilience.