Martin H.
Customer Success Manager - Human Understanding Platform | NRC Health
- Role
- Customer Success Manager at NRC Health
- Location
- Lincoln, NE, US
- LinkedIn followers
- 500 followers
About Martin H.
I am a SaaS account service professional and marketing specialist with experience…
Experience
Customer Success Manager
Aug 2018 — Present · Lincoln, NE, US
As an NRC Customer Success Manager, I partner with healthcare systems to develop awareness of market perceptions for their organization, their brand and the care journey provided to their customers. I analyze data provided by NRC Health\'s syndicated survey to monitor KPIs, uncover trends, and provide market insights to Health System Marketing Departments. • Primary customer contact at NRC Health • Manage and grow a defined book of business• Report meaningful market insights through dynamic presentations• Demonstrate and provide guidance for the use of NRC’s Market Insights online application • Develop customer success plans based upon data insights and customer marketing strategy• Work with cross-functional teams to uncover correlations between market insights and patient experience survey data
Education
University of Nebraska-Lincoln
Bachelor of Arts - BA
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