Martin McLaughlin

About Martin McLaughlin

Exceed revenue Targets | Reduce Costs through Operations & Design of ServiceabilityDrive customer-facing products, services, and strategies through market awareness and business objectives. Uniquely aligns operations and client goals to compelling concepts that maximize business growth and profitability. Highly intuitive, conceptual, and pragmatic thinker known for cultivating relationships and viewing the business holistically, while breaking down problems into solvable pieces. Consistently achieve business goals by connecting product strategies, project planning, cost / pricing solutions, and effective communication approaches to deliver service excellence and satisfaction. Subject Matter Expert in Software and Hardware Services for Product Managers, Developers, Maintenance and Professional Service Engineers, Sales, and Third-Party Vendor Managers. Creates Innovative Products with Exceptional Services. Core Competencies:• Product Management• Portfolio Management• Project Management/PMO• Agile Methodologies• Gathering Business Requirements. • Software Documentation • User Stories• Account Support Management• Business Development• Business Case Preparation• Customer Success Management• Managed Services • Onboarding SW & HW Services• Contract Management • Data Analytics• Managed internal/Customer KPIs. • C Level Presentation Development & Delivery• Delivery Implementation • Vendor Management• RFP Production • Quality Assurance • Managed customer escalations• Managed customer remediation • Pre-Sales Support • Consulting ability in solution sales• P&L management• Marketing Operations Interface• Information Technology• Leading Ideation Process• Competitive Intelligence• Forecasting • Market Requirements Documents• Resource Modeling• Strategy & Analysis• Hosted Podcasts• MS Outlook, Excel, Word, PowerPoint & Project• Team Leadership• Global ExpertiseAdditional Experience:Year-Round Seasonal Ranger - NJDEP Teacher Permanent Substitute (Industrial Arts Teacher)- MT Olive, NJAwards: Recipient of Bell Laboratories President Gold Award- Product Management - GigaSPEED Project

Experience

1. Vcio, Xerox IT Services

   Xerox

   Aug 2024 — Present

   Provide technology consulting services for Managed IT Services clients by developing and implementing Technological Roadmaps, and strategies that drive business growth and enhance operational efficiency.• Lead IT strategy development and execution for multiple clients, ensuring alignment with business objectives and fostering growth through technology innovation.• Manage IT budgets across diverse projects, delivering cost-effective solutions and optimizing resource allocation to support business operations.• Oversee digital transformation initiatives, including cloud migration, infrastructure upgrades, and modernization projects to enhance scalability and performance.• Implement Microsoft 365 solutions, enabling seamless collaboration, productivity improvements, and enhanced security across organizations.• Integrate VoIP systems, streamlining communication infrastructure and reducing operational costs.• Collaborate with executive teams to define and implement comprehensive technology roadmaps, aligning IT with long-term business strategies and key performance metrics.• Implement cybersecurity protocols to safeguard data, systems, and networks, ensuring full compliance with industry regulations and best practices.• Lead cross-functional teams to deliver IT services, ensuring seamless operations and improved business outcome

Education

• Rowan University

  Bachelor’s Degree, Liberal Arts and Sciences, General Studies and Humanities.

• Lucent University

  Business/Marketing/Product Management

Skills

• Product & Services Management (Plm), Project Management and Sales
• Product Management
• Telecommunications
• Pre-Sales
• Ip
• Wireless
• Voip
• Mobile Devices
• Cloud Computing
• Lte
• Management
• Managed Services
• Business Development
• Sales Operations
• Cross-Functional Team Leadership
• Marketing
• Business Process Improvement
• Pricing Strategy
• Bid Pricing
• Negotiation
• Product Development
• Budgeting
• Risk Management
• Strategic Planning
• Magement
• Team Management
• Professional Services
• Project Planning
• Networking
• Team Building
• Business Analysis
• Leadership
• Scopes of Work
• Rfp
• Contract Negotiation
• Software Services Plm
• Hardware Services Plm
• Wireless Technologies