Martin Madiri

About Martin Madiri

Leadership in Cloud Engineering & Innovation:As Vice President of Cloud Engineering and Operations at SingleComm, I spearhead the strategy, architecture, and delivery of our cutting-edge Contact Center as a Service (CCaaS) platform powered by AWS Cloud. With 24+ years of expertise spanning financial services, cloud computing, software engineering, and technology leadership, I bridge the gap between visionary innovation and operational excellence.Driving Transformation Through Technology:My mission is to redefine customer experience by building scalable, resilient, and secure cloud-native solutions that empower businesses to thrive. Under my leadership, we’ve engineered next-generation digital voice and telephony applications, leveraging VoIP and AWS to deliver seamless, enterprise-grade communication. By embedding DevOps, SRE principles, and agile methodologies into our DNA, I’ve accelerated deployment cycles, enhanced system reliability, and fostered a culture of continuous improvement.A Catalyst for Change:Beyond technology, I am passionate about mentoring high-performing teams, advocating data-driven decision-making, and cultivating a culture where collaboration and innovation drive success. My foundation in engineering including a Master of Technology in Computer Science from IIT Kharagpur fuels my commitment to architecting the future of cloud-powered customer engagement.

Experience

1. Principal Engineer

   Tensure

   May 2025 — Present

Education

• Indian Institute of Technology, Kharagpur

  Master of Technology (MTech), Computer Science

Skills

• Management
• Sql
• IT Strategy
• Sdlc
• Business Analysis
• Integration
• Enterprise Architecture
• Agile Methodologies
• Business Process Improvement
• Vendor Management
• Leadership
• Business Intelligence
• Disaster Recovery
• Software Development
• Financial Services
• Cloud Computing
• Commercial Banking
• Data Management
• Requirements Analysis
• Software Development Life Cycle (Sdlc)