Martin Kasemsan

Associate Director of Client Relations @The Library Corporation

Denver, CO, US
EMAILS
m••••••••@tlcdelivers.com
MOBILE NUMBERS
+13•••••••27

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WORK HISTORY

Apr 2016 — Present

Associate Director of Client Relations @The Library Corporation

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Denver, CO, US

Oversees all aspects of the organization\'s customer care, customer service policies, objectives, and initiatives. Maintains excellent customer service for all customers by utilizing effective, in-depth knowledge of company products and services as well as team members within the Customer Relations Department and coordination with members of the Product Development Team.

EDUCATION

N/A

Regis University

Networking, Technology Management

SKILLS

VirtualizationIncident ManagementTeam LeadershipServersItilService DeliveryTechnical SupportMetricsClient ServicesWindows 7HardwareKpi ReportsCall CenterCall CentersBusiness Process ImprovementService DeskWindows XpInformation TechnologyProcess ImprovementProblem ManagementLeadershipIT ManagementTroubleshootingCross-Functional Team LeadershipSoftware DocumentationRelationship ManagementProgram ManagementVmwareBmc RemedyMicrosoft OfficeManaged ServicesIntegrationVpnIT Service ManagementAccount ManagementChange ManagementStrategyVisioManagementHelp Desk Support

ABOUT MARTIN KASEMSAN

A mindful leader with a decade of IT management experience encompassing account…

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