Martin J
Senior Business Support Associate at NTT Data | Product Specialist | Ex-Amazonian
- Role
- Business Support Senior Associate at NTT DATA
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Martin J
An experienced professional with ten years of experience as a product support specialist…
Experience
Business Support Senior Associate
Sep 2025 — Present · Coimbatore, IN
Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer serviceProcessing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.Communicating effectively and professionally with both internal and external customers to resolve questions and issues.Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.Collaborating with management or other team members as appropriate to proactively address service issues and concerns.Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.Coordinating training and mentoring activities for new team members.Maintaining confidentiality of information.
Education
Qtree Technologies
Amazon Web Services
2024 — 2024
BE10X
AI Tools Workshop
2025 — 2025
Anna University
Bachelor of Engineering
2010 — 2014
St. Mary's Higher Secondary School
High School Diploma
2008 — 2010
St. Mary's High School
High School Diploma
1998 — 2008
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