Martin Isuster
Assistant Manager, Audit Administration (Iosa Issa) @International Air Transport Association (IATA)
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WORK HISTORY
Assistant Manager, Audit Administration (Iosa Issa) @International Air Transport Association (IATA)
Montreal, QC, CA
Acted as SAP Champion during the Procure-to-Pay system rollout—facilitated training sessions, coordinated testing phases, and provided ongoing user support to ensure adoption-Served as System Administrator for the IOSA Audit Software: defined functional requirements, conducted testing, and delivered support to both internal users and external vendors-Collaborated with IT and vendors to troubleshoot technical issues, implement system updates, and enhance audit software functionality-Managed end-to-end contract lifecycle, including drafting, negotiating, and executing contracts, while maintaining strong supplier relationships and ensuring compliance with legal requirements-Coordinated ISO 9001:2015 audit preparations, overseeing internal documentation control and process compliance-Managed departmental budget forecasts and liaised closely with Finance for tracking, reconciliation, and reporting-Oversaw the global IOSA Registry and contract workflows while providing key operational support to major IATA events.
EDUCATION
IATA Training
Airline Customer Service Course
IATA Training
Project Management Essentials
BSI Training Academy
ISO 9001:2015 Lead Auditor
IATA Training
Safety Management Systems (SMS) for Airlines
Concordia University
Bachelor of Arts
IATA Training
Safety Management Systems Fundamentals
ABOUT MARTIN ISUSTER
I am a quality, audit, and compliance professional with over 17 years of experience driving operational excellence across global aviation programs.At the International Air Transport Association (IATA), I contribute to the management and continuous improvement of international audit programs (IOSA, ISSA, IEnvA), ensuring alignment with ISO 9001, COSO ERM, and IATA’s quality management framework.My background combines deep expertise in audit governance, vendor and system administration (SAP, Intelex, Power BI), and process optimization. Over the years, I’ve led initiatives that strengthened program integrity, improved efficiency, and enhanced transparency across cross-functional teams and global stakeholders.I’m passionate about integrating technology, risk governance, and quality culture to deliver measurable improvements in safety, compliance, and operational performance.Fluent in English and Spanish, with functional French, I collaborate comfortably across regions, including Europe, the Middle East, and Asia-Pacific, helping organizations achieve resilient and efficient quality outcomes.
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