Martin Hicks
Design Research Lead @LSEG
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WORK HISTORY
Design Research Lead @LSEG
London, GB
EDUCATION
University of Nottingham
PhD, Information visualisation & HCI
Birkbeck, University of London
BSc, Psychology
UCL
MSc, Ergonomics with Human-Computer Interaction
ABOUT MARTIN HICKS
Design research and service design practitioner, responsible for optimising the end-to-end customer and colleague experience. Highly experienced working in an agile, multidisciplinary team environment. A thought leader with a rich understanding of the current state of digital design. Strong advocate for voice of the customer whilst appreciating business challenges and constraints. Specialities: UX, CX, customer journey mapping, design thinking, design research, user needs, ethnography, qualitative and quantitative methods, mentoring and coaching.
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