Martin Fox
Senior Customer Care Rep/Licensed Agent @ Farmers Insurance
- Role
- Senior Customer Care Representative Licensed Agent at Farmers Insurance Group at Farmers Insurance
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Martin Fox
As a Senior Customer Care Representative and Licensed Agent at Farmers Insurance, I have…
Experience
Senior Customer Care Representative Licensed Agent at Farmers Insurance Group
Jul 2021 — Present · Charlotte, NC, US
Resolves customer and agent inquiries, solves problems related to policies.Consults effectively throughout the insurance life cycle relating to coverage, renewals, cancellations, pricing and other general service related requests.Utilizes multiple system platforms to conduct research, identify processes and review prior transactions to make sound decisions and recommendations to customers.Maintains accurate system documentation of customer interactions or transactions, details of inquiries, complaints, or comments, as well as action taken.Acts as an advocate of the business to identify new coverage opportunities, retain customers and recommend Farmers Insurance to others.Identifies trends in service and escalates concerns to leadership.Refers unresolved customer issues to the appropriate department for further investigation and handling.Partners with various departments including Policy Support, Claims and Underwriting in responding to or assisting to resolve customer concerns.May work with external vendors to further solve for or respond to customer needs.Builds knowledge and industry acumen through self directed learning to contribute updated content to the Knowledge Management system for department use.Stays current with underwriting and policy guidelines, and other updates including Department of Insurance requirement changes.May provide peer support
Education
Michigan State University
Pre-Law Studies
Walsh College
Bachelor's Degree
Skills
- Solution Selling
- Customer Service
- Credit
- Telephone Manner
- Payment Services
- Portfolio Management
- Banking Relationships
- Management
- Relationship Management
- Online Payment Solutions
- Deepening Relationships
- Negotiation
- Credit Acumen
- Credit Analysis
- Financial Analysis
- Teamwork
- Banking
- Risk Management
- Leadership
- Commercial Banking
- Cold Calling
- Active Listening
- Strategic Planning
- Relationship Building
- Persuasive Speaker
- Microsoft Office
- Sales
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