Martin Cipriani

Ramp Supervisor @United Airlines

Naperville, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2004 — Present

Ramp Supervisor @United Airlines

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Manage below the wing operations as a part of frontline leadership. Past experience includes customer service above the wing, project management of ground equipment, ground operations of Air Canada, Lufthansa and Star Alliance operations. Upgraded as the United Services manager for same when needed. Implement and deliver specific programs to help improve team standards. Monitor the performance of a team taking actions as necessary to ensure daily goals are met. Develop skills of front-line employees. Develop action plans to affect positive behavior change. Conduct \"routine\" investigations, as appropriate. Conflict resolution and decision making with union personnel. Evaluate training and developmental needs and deliver as needed.

EDUCATION

2010 — 2013

National Louis University

MS, Human Resource Management and Development

1976 — 1978

Served in the United States Air Force as Security Policeman

Honorable Discharge, Homeland Security, Law Enforcement, Firefighting and Related Protective Services

1996 — 2010

Northeastern Illinois University

BA, Communications/ Human Resource Delevopment

1986 — 1996

Harper College

Associate of Arts degree, Psychology

2013 — 2022

Northcentral University

Doctor of Education (EdD), Sport and Fitness Administration/Management

SKILLS

Problem SolvingOperations ManagementPerformance ManagementEmployee TrainingMicrosoft OfficeAirline ManagementLeadership DevelopmentAirport ManagementCharterWritingHuman ResourcesMicrosoft WordTeam LeadershipSabreFlight SafetyMentoringOrganizational DevelopmentExcelTransportationCustomer RelationsChange ManagementCommercial AviationLeadershipWordHiringFlightsTeamworkLogisticsTrainingCustomer SatisfactionSupervisory SkillsAdministrationAirportsProject ManagementLabor RelationsDocumentationEmployee RelationsSchedulingTime ManagementQuality Assurance

ABOUT MARTIN CIPRIANI

With experience in ground and air transportation leadership along with front line to mid…

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Martin Cipriani — Ramp Supervisor at United Airlines in Naperville, IL, US | Unifers