Martin Benfield
Supervisor - Inside Sales Team @Dexcom
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WORK HISTORY
Supervisor - Inside Sales Team @Dexcom
Camberley, GB
Delighted to confirm I\'ve joined the world-leading team at Dexcom. Pioneers of real-time Continuous Glucose Monitoring (rt-GCM), delivering outstanding products and service to customers across the world.
EDUCATION
Woolwich University/Polytechnic
Estate Management
Eastfields High School, Mitcham, Surrey
3 A-levels, 11 O-levels
SKILLS
ABOUT MARTIN BENFIELD
Accomplished Customer Service, Operations & Change Management Professional with 30 years of success leading service-based operations and change management programmes. Pioneer of innovative business practices and systems, with a proven talent for structuring and executing successful business and operational strategies including new start-up operations. Customer experience management expert who continuously improves service offerings to achieve unprecedented customer satisfaction. Proven record of KPI delivery and contractual compliance achieved through collaboration with clients and management of own leadership teams. Proven ability to develop strong relationships with leadership teams, clients and third party customers from ‘shop-floor’ to boardroom level and to re-design structures, schedules and operational processes to drive best practise and efficiencies. Customer Experience Leadership Contract start-up success Work Stream Management Process re-design P&L analysis and planning Strategic Planning/Analysis Continuous Process Improvement Productivity & Service Quality Customer Service champion Training & Development Budget and financial control Operational Change and delivery Cross-Functional Collaboration Multi-site experience Team development Exceed customer expectations Relationship Management Bid/Tender Process Management Regulatory Compliance Experienced in multi-disciplinary stakeholder engagement
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