Martin Balome
IAM Service Desk Coordinator @ Harborstone Credit Union | SSCP | CompTIA A+, Network+, Security+, Project+ | Linux | ITIL v.4 | Fortinet NSE 1&2
- Role
- Service Desk Coordinator at Harborstone Credit Union
- Location
- Puyallup, WA, US
- LinkedIn followers
- 500 followers
About Martin Balome
Three careers. One throughline: protecting what matters! I started in education…
Experience
Service Desk Coordinator
Oct 2022 — Present · Lakewood, WA, US
Serve as the first point of contact for internal customers seeking technical assistance over the phone, by email, or through the ticketing system.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers and focus on “First Call Resolution.”Walk internal customers through the problem-solving process.Escalate unresolved issues to the next level of support personnel.Provide accurate information on IT products or services.Record events, problems, and their resolution in the ticketing system.Follow up and update internal customers on the status of open issues.Identify and suggest possible improvements to enhance efficiency and provide ahigher level of customer service to our internal customers.Provide clear, concise, and timely communications to all staff for technology-related issues.Act as a communication conduit between management and staff for various incidents and provide timely status updates for ongoing issues.Provide backup and assistance to IAM SD Coordinator with access requests.
Education
Singapore Aviation Academy
Certificate
2014 — 2014
Western Governors University
Bachelor of Science - BS
2021 — 2025
East African School of Aviation, Nairobi
Certificate
2015 — 2015
East African School of Aviation, Nairobi
Search And Rescue (Mission Coordinator)
2016 — 2016
Civil Aviation Training Center, Dar es Salaam
Certificate
2013 — 2013
East African School of Aviation, Nairobi
Certificate
2012 — 2012
Makerere University
Bachelor of Science with Education
1999 — 2002
Skills
- Air Traffic Control
- Teaching Skills
- Attention to Detail
- Piloting
- Organic Chemistry
- Teaching Experience
- Teacher Training
- Microsoft Office
- Physical Chemistry
- Operations Management
- Troubleshooting
- Management
- Airports
- Oral Communications
- Customer Service
- Aviation
- Aviation Operations
- Analysis
- Inorganic Chemistry
- Training
- Testing
- Project Planning
- Aircraft
- Teaching
- Time Management
- Flight Safety
- Human Factors
- Commercial Aviation
- Air Traffic Management
- Program Management
- Aviation Law
- Training Skills
- Teamwork
- Analytical Chemistry
- Airlines
- Civil Aviation
- Teaching/Mentoring
- Flights
- Mathematics Education
- Aerospace
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