Martin Bain

VP Success Services @AVEVA

London, GB

Ensure the successful delivery of all post-sales outcome- and value-based services, technical success services, and support for complex software deployments, while maintaining high levels of customer satisfaction and employee engagement. A senior leadership role with responsibility to provide the vision and strategic leadership to scale the Success Services team across the AVEVA product and solutions portfolio.Member of the Customer Success Leadership Team, responsible for supervising employees with both regional and global responsibility, working with customers and partners, managing the development of success services, and ensuring that service deliveries are completed successfully and efficiently.Responsible for organizing the regional and global success services teams to ensure optimal coverage for our products by region and market, and for managing headcount and expenses to the defined operating budget.Global role driving Success Services’ governance and strategy across the regions while maintaining a strong understanding of the external market to ensure our solution offerings align with customer needs and demands. Extend our strategic capability to support complex deployments of our unified product/solution offerings and Digital Twin implementations.Foster the AVEVA culture and talent processes to hire, develop and retain top talent. Developing the culture of continuous improvement for process repeatability, operations scaling, capacity management and customer satisfaction.Lead business improvement initiatives through the definition of service offerings, best practices, methodologies, and other intellectual capital.Own and manage the adoption services revenue for Customer Success.Develop and report the principle KPIs for the Success Services business

Newcastle College

HNC Mechanical Engineering, Mechanical Engineering