Martin Ayala
Co-founder at Keen. Building premium offshore CX and digital teams engineered for the age of complex work.
- Role
- Co-founder & President at Keen
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Martin Ayala
AI removed the easy tickets. It left humans with the hard ones.Most support teams now live in a world where the majority of work is complex, emotional, and messy. Macros don\'t work. Old school BPO models break. CX & TnS Leaders feel it in their queues and in their CSAT.I built Keen for this new reality. No legacy weight. No distraction trying to be a software company. Just one focus pay for better minds in the right markets and build teams that think, not just follow flows.We hire in places where problem solving and resilience are normal. Our people handle the edge cases, the friction, the moments where the brand can either lose a customer or earn a believer.If your automation is fine but everything left over feels harder, that is the space where Keen wins.
Experience
Co-founder & President
Apr 2024 — Present · Los Angeles, CA, US
Keen builds premium offshore teams for the new era of complex CX and digital work. Automation took the easy tasks. We take what is left.We focus onCX and support for complex productsTrust and SafetyDigital and creativeOutbound SDReCommerce and CRM supportWe hire in curated locations, pay for better talent, apply rigorous filtering, and layer in strong leadership. The result is teams that feel internal, ramp fast, and outperform traditional BPO vendors on CX stability, sales conversion, support quality, and creative output.
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