Marti Tromley
Chief Lending Operations Officer @Finance Of America Mortgage
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WORK HISTORY
Chief Lending Operations Officer @Finance Of America Mortgage
Responsible for all areas of Mortgage Operations and Underwriting, including Post Closing and Loan Delivery for Retail, Wholesale, Correspondent and Consumer Direct channels, funding up to $3B/month Led initiative to consolidate to one LOS and created a standardized process resulting in reduction in cycle time, increased efficiency, reduction in fulfillment cost and increase in customer satisfaction Initiated the rollout of Robotic Process Automation to increase efficiency Transformed our communication practices and process documents to ensure clarity and consistency Managed offshore captive affiliate team to establish processes to enhance efficiency and lower cost Partnered with Sales, Product Development and Training to roll out new products and services quickly and smoothly, ensuring processes were fully developed and communicated, while keeping the customer experience a priority Collaborated with SVP Compliance and RIsk to identify areas of potential risk and develop processes to create controls. Created self-audit procedures to measure effect of controls and adjusted as needed
EDUCATION
Humboldt State University
Bachelor of Arts (B.A.)
ABOUT MARTI TROMLEY
Senior Executive with extensive experience in building and leading high performing teams and delivering measurable results. Experienced in operational re-engineering, implementation of enterprise systems and delivering on large scale and complex business transformation initiatives. Expertise in working with product, design and engineering teams in an Agile environment. Demonstrated track record in growing market share, building partnerships and collaborating effectively. Strong management and leadership skills with a comprehensive background in mortgage lending, including sales, underwriting, operations, post closing, compliance and enterprise risk in the retail, wholesale and correspondent channels.
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