Martha Walden

Client Services Director @Adstream Now Xr Extreme Reach

Los Angeles, CA, US

Adstream Asset Delivery for TV and Radio, a joint venture between Deluxe and Warner Bros/GDMX, was acquired in 2016 by Adstream)Lead, and co-manage, the Tier I & II Support and Media Tech veterans who handle media QC, processing, technical support, and 24/7 monitoring for content delivery on the North American distribution platform. Cooperatively meet delivery targets 99% year over year.Upward coaching of staff to encourage ownership of their roles, empower autonomy in daily execution of tasks, and develop subject matter expertise on the Adstream platform, DAM (Digital Asset Management), and the ad distribution industry.Primary escalation point for issue resolution. Coordinate with Engineering, IT, Client Services peer leaders to expedite and implement solid solutions.Continually reexamine processes to determine where efficiencies can be had. With management team, design and implement new operational procedures across disciplines.Advocate for and translate the vision of cultural change, assist teams through the process.Onboard clients, post houses. Manage client and station relationships.Administrator for Adstream’s N.A instance of Zendesk support ticketing system.Continued.