Martha Mulett
Sr Team Manager, Customer Success Emea @Gartner
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WORK HISTORY
Sr Team Manager, Customer Success Emea @Gartner
GB
Responsible for leading a team of Client Partners servicing Human Resources Leaders across EMEA. My main objective is to drive the highest levels of client retention. My responsibilities include- Recruit, motivate and coach individuals to understand client\'s priorities and ensure Gartner is providing valuable insights to help them achieve Business Objectives- Work closely with my sales partners in the region to ensure we are aligned on retention and growth plans.
EDUCATION
Pontificia Universidad Javeriana
Industrial Engineer, Business Administration, Management and Operations
SKILLS
ABOUT MARTHA MULETT
Experienced Client Services Leader with extensive understanding of best practices to improve Client Experience and Retention. Over the past couple of years, I have worked in the implementation of Gartner\'s Service Model to our HR Practice as part of the acquisition of CEB. This experience has strengthened my communication, change management and collaboration with Key Stakeholders. Together we have taken our HR Practice to strong Client Experience and double digit retention improvements. I currently lead a multicultural team dedicated to supporting HR Executives, our main objective is to drive the highest levels of retention and exceed our clients expectations whilst we guide them on the usage of Gartner\'s services and products.
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