Martha Mondragon

About Martha Mondragon

With over 20 years of global experience in telecommunications and emerging networking…

Experience

1. Program Manager

   V1 Fiber

   Jun 2022 — Present · Dallas, TX, US

   Directly responsible for the management, implementation and developmentof various projects and construction teams consisting of Project Managers, Supervisors and QC associates and multiple Vendors.Create and develop trackers for all production, invoicing, vendor billings, issue tracking and responsible of leading all communication presented to the customer, including reporting, executive meetings and presentations.Prepare, organize, and maintain a resource allocation schedule and project plans, including timelines, milestones; from beginning to end of the project to meet customer deadlines and keep the team organized and focus on goals and objectives.Meet and exceed production goals established every month, responsible for driving revenue, maintaining a positive P&L and oversee all operational costs As required per project, responsible for the procurement and maintenance of inventory and material managementVendor management including onboarding, defining SOW, assignment of work via POs, rate sheets, and negotiation, track daily production, oversee quality control, and reconciliation of invoices.Created process flows to achieve the necessary quality control and approval of daily production, including training anddevelopment with of out of the box workflows and tools to ease the flow of information.Developed strong relationships and partnerships with external vendors to ensure timely delivery of materials and production needed for projects.

Education

• University of Calgary

  Bachelor of Science, Electrical Engineering

  1994 — 1996

• Universidad Iberoamericana, Ciudad de México

  Bachelor of Science (BS), Electrical Engineering Major

  1991 — 1994

• University of Calgary

  Bachelor of Science - BS, Electrical and Electronics Engineering

Skills

• Strategic Planning
• Unified Communications
• Tcp/Ip
• Switches
• Microsoft Excel
• Call Center
• Programming
• Project Management
• Network Administration
• Sip
• Visio
• Spanish
• Hardware
• Operations Management
• Data Analysis
• Acd
• Troubleshooting
• Management
• Avaya Technologies
• Process Improvement
• Meridian Mail
• Customer Service
• Bmc Remedy
• Telecommunications
• Training
• Lan-Wan
• Meridian
• Wan
• Technical Support
• Ethernet
• Leadership
• Program Management
• Call Centers
• Business Development
• Ip
• Network Design
• Cabling
• Cross-Functional Team Leadership
• Managed Services
• Integration