Martha Brooke
Providing TrueData™ Customer & Employee Surveys to Grow Your Company. Objective Customer Experience Insights. Multiple Research Methods * Scientific * Affordable * Software Included
- Role
- Chief Customer Experience Analyst at Interaction Metrics
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Martha Brooke
Biased questions are out. Representative samples are in. Objectivity is the standard. My…
Experience
Chief Customer Experience Analyst
Feb 2004 — Present · Portland, OR, US
Interaction Metrics is a Customer Experience Agency that dramatically boosts the value of customer surveys, customer feedback programs, customer service evaluations and customer service skills training. Interaction Metrics shows clients how to grow customer loyalty with Findings Reports and Dashboards that combine customer satisfaction metrics with insight, and actionability.Financial firms, medical practices, B2B manufacturers and retailers choose Interaction Metrics to measure and improve their customer experience. Sign up for a demo at
Education
Marlboro College
BA
Skills
- Business Strategy
- Retail
- B2b
- Customer Relations
- Outsourcing
- Customer Experience
- Start-Ups
- Marketing
- Call Centers
- Business Development
- Project Management
- Crm
- Project Planning
- Quality Assurance
- Customer Satisfaction
- Analysis
- Customer Service
- Cross-Functional Team Leadership
- Operations Management
- Six Sigma
- Strategy
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