Martha Ogashi

Information Technology Support Analyst @Sojern

Responsible for adhering to and executing the IT Strategic Plan & Security Policies.• Admin of company’s business SaaS applications, systems administrations and business productivity platform (Google Workspace).•Manage adhoc IT projects in line with the IT strategic roadmap• Coordinate global procurement of employee equipment.• Maintain, install, upgrade, modify, integrate, customize and administer user Apple Macbook laptops and a small number of Windows 11 OS devices. • Remotely assist employees with laptop hardware/software • Provision and onboard/offboard employees globally • Office responsibilities include: • Computer setup in local offices • A/V equipment setup and troubleshooting • Shipping/receiving • Stocking computer equipment and support of onsite computer equipment • Asset management and inventory tracking • Support for in-office team offsites and leadership visits • The position has no direct reports but manages the delivery of services Admin and maintain cloud based services such as Slack and Jira. • Prioritize daily intake of tickets and project-related tasks • Serve as a liaison for staff and provide technology training along with 1-on-1 follow-up • Provide technical/troubleshooting support in regards to printer and other end-user device support, with a focus on Apple, Mosyle & Microsoft products/technologies (90% Apple MacOS/10% Windows) • Work closely and manage relations with 3rd-party vendors.