Martha Hughes

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARTHA HUGHES

As a seasoned Patient Experience Officer with over 25 years of healthcare experience, I specialize in enhancing patient experiences across multiple healthcare settings. Over the course of my career, I\'ve played a key role in directing strategic initiatives for improving patient experience at various hospitals and medical groups. My skills lie in developing strategies, implementing policies, and developing business operations that align with organizational objectives and healthcare regulations.My track record speaks for itself. With a focus on collaboration, education, and continuous improvement, I have successfully led patient experience initiatives for large health networks supporting thousands of providers across numerous facilities. In one instance, these efforts resulted in overachieving Clean scores due to extensive staff training programs I designed regarding the patient experience.Beyond strategic planning, my expertise extends to overseeing all aspects of patient relations and serving as an internal consultant for major hospital systems. By using data-driven insights, I\'ve also improved key HCAHPS composites, including Rate, Would Recommend, Physician Communication, among others, within just one year.In addition to this, I\'ve managed operations at the VP level - handling finances, administration and ensuring regulatory compliance. As part of cost containment strategies put forth by me, there was a significant reduction in operating expenses, including a 15% decrease in supply costs and a 10% decrease in staffing costs.If you\'re seeking a leader who can drive patient satisfaction by fostering strong relationships between patients, families, and staff members - while adhering to healthcare regulations and maintaining efficiency- then let\'s connect. Let\'s create an environment where every interaction adds value to patient care and the patient journey.