Martha Hanley

About Martha Hanley

I am a hands-on, results-driven and take-charge Account Manager with business development skills and a talent for facilitating significant and sustainable business growth. Adept at empowering clients with bespoke healthcare solutions, I am a big-picture person who is known for setting the bar high and leading the way in customer engagement.I excel at identifying and capitalizing on up-selling and cross-selling opportunities, setting new standards of customer service, anticipating client needs and challenges to streamline service delivery, and bridging the gap between on-paper strategy and real-world execution. I believe that sales is a marathon, not a sprint; That’s why I always go the extra mile and invest time and effort into building long-term relationships based on trust, collaboration, and a mutual desire to achieve my clients’ long-term healthcare goals.I am a strong listener who communicates with enthusiasm, understanding and compassion. Rather than treat my clients as a means to an end, I handle each one with respect and empathy. I listen to each customer’s goals and pain points so I can better align their needs with what I’m offering. This makes each interaction more relevant, meaningful and solutions-oriented. With this attitude, I’ve found that I usually stand a much better chance of closing a deal. Key Skills Account Management & Growth Benefits Design & Implementation Client Consulting & Needs Analysis Sales & Business Development Cross-Selling & Up-Selling Techniques Cross-Functional Collaboration Innovation Driver & Problem Solver Relationship & Partnership Building Client Retention & Brand Loyalty Utilization Management & Oversight Top-Tier Communicator & Visionary

Experience

1. Senior - Health Plan Manager

   Teladoc Health

   Mar 2023 — Present · Pittsburgh, PA, US

Education

• Carlow University

  Business

  2000 — 2006