Martel Smalls
- Role
- IT Consultant at UBS
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Martel Smalls
I am a technically-proficient professional with core strengths in monitoring network…
Experience
IT Consultant
Apr 2021 — Present
Provide Incident Management, Problem Management and Request Management, solve complex issues, covering both technical and business needs Act as the immediate escalation point for customers, stakeholders and IT management for some of the services provided Collaborate with and coordinate deliverable across teams globally. Provided executive level in-office and remote support, for all device types including androids, ipads, iphones and blackberrys. Also mobile technologies, and corporate applications. VPN, RDP and Virtual Desktops. Virtual Onboarding and Offboarding to help facilitate a positive user experience. Escalated and tracked issues until resolved within Remedy enterprise ticketing system. Supported over Traders in the United States on applications like 0ffice 365, RSA, Microsoft Authenticator, Bloomberg and FactSet.
Skills
- Network Administration
- Risk Management
- Project Management
- Retail Banking
- Cross Selling
- Event Planning
- Operating Systems
- Management
- Financial Risk
- Commercial Banking
- Troubleshooting
- Credit Analysis
- Networking
- Program Management
- Customer Service
- Leadership
- Consumer Lending
- Help Desk Support
- Branch Banking
- Banking
- Loans
- Credit
- Public Speaking
- Relationship Management
- Software Installation
- System Administration
- Credit Risk
- Nonprofit Organizations
- Customer Service Process Improvement Knowledge Management Problem Resolution R
- Incident Management
- Microsoft Office
- Technical Support
- Microsoft Exchange
- System Deployment
- Nonprofits
- Visio
- Portfolio Management
- Network Administration ♦ System Administration ♦ Hardware & Software Implementat
- Sharepoint
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