Marta M.
Senior Manager, Customer Onboarding @Relay
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WORK HISTORY
Senior Manager, Customer Onboarding @Relay
EDUCATION
McMaster University
Bachelor of Arts (BA), Honours Anthropology
Humber College
Post Graduate Certificate (Honours), Public Relations
BrainStation
Data Analytics, Data Analytics
ABOUT MARTA M.
With 10+ years of CS experience and 6 years in leadership, I have built and led high-performing customer success teams, developing strategies that have increased product usage by 20% in the first 100 days post-launch, reduced customer churn by up to 7% in a year, driven customer expansion by up to 70% YoY, and launched new Professional Services revenue streams generating $90k in its first year.
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