Marta Kapica

Implementation Manager @Axonify

Toronto, ON, CA

Axonify is the leading frontline performance platform, empowering over 4 million users across 160+ countries through its Learning (LMS), Communications, and Operations pillars. It leverages brain science and AI for personalized microlearning to enhance knowledge retention and skill development, while also providing robust communication tools and guided task management for operational efficiency. Axonify\'s mission is to enable frontline workers to learn, connect, and excel daily.Duties:• Guided successful end-to-end implementations of the Axonify platform for multiple mid-market customers concurrently.• Provided strategic consultation to clients on optimizing Axonify platform utilization and configuration to align with diverse business requirements.• Led comprehensive customer onboarding, encompassing technical setup (authentication, user data, integrations), communication strategies, launch planning, and user engagement initiatives (e.g, reward programs, gamification).• Managed complex project timelines and deliverables, serving as a Subject Matter Expert (SME) on Axonify to ensure seamless implementation.•Developed and presented best practice solutions for implementation processes and instructional design.• Collaborated with sales and customer project managers to formulate comprehensive project plans, integrating both functional and technical workstreams.• Cultivated strong client relationships, acting as a trusted advisor to understand business needs and deliver tailored solutions.

University of Toronto

Bachelor of Business Administration (B.B.A.), Management Specialist degree

Sheridan College

Post Grad Certificate, Honours, Human Resources