Marta Branco
Installation Manager, Application Services & Hotel Technology, Emea @Marriott International
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WORK HISTORY
Installation Manager, Application Services & Hotel Technology, Emea @Marriott International
Manages OPERA v5.6 implementations: configuration, training and go-live support for new hotel openings and conversions across the Europe, Middle East and Africa region;Resolves Marriott Service Portal cases; troubleshoots and/or replies to \'How do I\' questions;Creates EMEA specific OPERA training and configuration guides, standard operating procedures, and support documentation, liaising with multiple departments;Organises and delivers OPERA bootcamps/webinars to partners;Assists with training delivery for Empower ResApp;Creates and manages Smartsheet forms and dashboards for inter and cross departmental use;PMO coordinator duties.
EDUCATION
ISEG - Lisbon School of Economics & Management
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Erasmus University Rotterdam
Exchange Program - Eurotour Project 2008/2009, Grow together as European Citizens
Iscte - Instituto Universitário de Lisboa
Master of Science - MS, Hospitality and Tourism Management
University of Central Florida – Rosen College of Hospitality Management
Master of Science - MSc, Hospitality and Tourism Management
SKILLS
ABOUT MARTA BRANCO
Currently living in London, United Kingdom.
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