Marshel Allen
♦ENTREPRENEUR♦SR SOFTWARE TECH♦My life’s mission is to empower others by collaborating on mindfulness, physical/mental wellness & spiritual growth while intentionally creating financial freedom & generational wealth.
- Role
- Senior Technical Specialist for Affirmative Action Planning and Compliance at Affirmity Workforce Analytics And Compliance
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Marshel Allen
My goal is to collaborate with others to effect positive change, improve processes and…
Experience
Senior Technical Specialist for Affirmative Action Planning and Compliance
Affirmity Workforce Analytics And Compliance
Jan 2012 — Present · Irving, TX, US
Effectively research, communicate and resolve software or process issues in a timely and accurate fashion for both external and internal customers• Participate in Product Design meetings with Product Management and Development to re-write our AAP software and improve functionality• Thoroughly document progress, solutions, communications, etc. in ticket tracking system (using Salesforce Service Cloud and Zendesk)• Comprehensive manual Quality Assurance regression testing of software functionality with the QA team• Train clients how to successfully use the software to produce accurate results• Use both SQL Management Studio and Studio3T to analyze and troubleshoot database data• Gather requirements and document customer enhancement requests for Product Management• Conduct product issue reviews with Product Manager, Development and QA• Collaborate with Account Managers to assist with client relationship
Education
Langston University
Bachelor of Science
National Personal Training Institute (NPTI)
Personal Training Cert and Certified Nutrition Consultant
Skills
- Technical Support
- Analysis
- Databases
- Management
- Sql
- Visio
- Html
- Integration
- Troubleshooting
- Oracle
- Requirements Analysis
- Project Management
- Unix
- Windows
- Software Documentation
- Sdlc
- IT Strategy
- Operating Systems
- Disaster Recovery
- Training
- Testing
- Quality Assurance
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