Marshall Taft
Senior Director of Product Support at Workiva | Transforming Customer Experience | Driving Operational Excellence | AI Ambassador
- Role
- Sr Director of Product Support at Workiva
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Marshall Taft
I\'m an experienced senior leader with a strong passion for customers, technology and…
Experience
Sr Director of Product Support
Jan 2025 — Present
Education
University of South Carolina
Bachelors of Science, Finance, Human Resource Management
1999 — 2004
Skills
- Windows
- Nonprofits
- Customer Support
- Strategy
- Customer Experience
- Microsoft Office
- Hands-on Training
- Troubleshooting
- Staff Development
- Data Analysis
- Project Management
- Leadership
- Team Leadership
- Sql
- Leadership Development
- Webex
- Databases
- Process Improvement
- Non-Profits
- Integration
- Software Implementation
- Call Center
- Time Management
- Call Centers
- Software as a Service (Saas)
- Management
- Team Building
- Saas
- Enterprise Software
- Communication Skills
- Information Technology
- Microsoft Sql Server
- Technical Support
- Business Analysis
- Access
- Software Documentation
- Customer Retention
- Customer Service
- Testing
- Customer Satisfaction
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