Marshall Kane Southard
Team Manager - Injury at State Farm
- Role
- Team Manager - Injury at State Farm
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Marshall Kane Southard
As a dedicated claims professional with State Farm and over a decade of experience in law enforcement, I bring a unique perspective to problem-solving, risk management, and customer service. My background includes managing serious injury and fatality claims, fostering effective communication, and supporting individuals during challenging times. Passionate about continuous growth, I am committed to making a positive impact through leadership, empathy, and a solutions-driven approach.
Experience
Team Manager - Injury
Jul 2025 — Present · Atlanta, GA, US
As a Team Manager within the Injury segment, I lead a team of Claim Specialists who manage complex auto injury claims involving attorney-represented clients, often with serious injuries or fatalities. I provide strategic oversight on claim resolution, review settlement recommendations for authority, and ensure compliance with service level objectives to meet customer expectations. My focus is on coaching, accountability, and driving performance to deliver consistent, high-quality outcomes for both our customers and the company.
Education
Thomas University
Associate of Science - AS
Southern New Hampshire University
Bachelor of Science - BS
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