Marshall Mills

About Marshall Mills

Meticulous, self-starter with proven experience of implementing standardization and…

Experience

1. Datacenter Technician

   Microsoft

   Jan 2018 — Present

   Power Maintenance V-Team Local Lead - POC for scheduled power maintenance and outages - Responsible for completing audits, identifying and resolving blocking items, and coordinating with CE, DC MGMT, and vendors to ensure workflow is unobstructed and completed on time - Training technicians and vendors in auditing processes and procedures - Delegating work based on technician experience and time allotment Member of emergency ICM/outage team - Respond to and resolve Sev2 and lower incidents - Providing quick turnaround solutions to reduce the impact to customers and reduce service downtime Site Process Development - Create and provide feedback for KB Articles - Create local Tech Tips for Tribal Knowledge - Coordinate with DCIS on significant issues and provide feedback and solutions for new SKU + Fault Codes Mentor/Trainer for new hires, interns, and vendors - Train proper ticket handling to minimize ToT and increasing Task Throughput - Providing best practices and efficient methods for task resolution - Record of accomplishment of interns and vendors becoming FTE - History of being a key contributor to the success of others - Two-time recipient of the Collaborative & Inclusive Coin Award FY23 Local Give Campaign Ambassador - Support site-wide Give initiatives - Support the tracking and inventory of hard goods donations - Contribute time and effort to building kits of personal hygiene supplies that were donated to a local non-profit charity