Marsha E.

About Marsha E.

IT Helpdesk Deskside Consultant / Migrations / Network Servers / Network Printers / IT…

Experience

1. IT Desktop Support Server Network Field Service Engineer 700 Work Orders with 5 Star Ratings

   Field Nation

   Feb 2016 — Present

   IT Field Service Engineer. IT HelpDesk Consultant.\\\\n\\\\nIT Network Computer Specialist. Contractor with Field Nation.\\\\n\\\\nImaging Devices: Thick client. Thin Client. Zero Client. Laptops •\\\\n\\\\nWindows 10 Enterprise: Imaging, Migration, Refresh Support, Implementation, DeskSide Install\\\\n\\\\nVoIP / Phone Equipment: deinstall. install. upload firmware. program. troubleshoot.\\\\n\\\\nCommunicates clearly with: Project Managers, IT Directors, Customers, Site Field Service, Technicians, Network Staff and All involved in the Projects. •\\\\n\\\\nHardware and Software troubleshooting, repair, upgrade, migration, imaging and deskside deployment of office technology equipment. •\\\\n\\\\nIn-depth knowledge and understanding of numerous software packages and operating systems. •\\\\n\\\\nUtilized SCCM to Image PCs and laptops running Windows 7 thru Windows 10. •\\\\n\\\\nDesktop, laptop, chrome book, tablet and phone OS configuration (Win7/8/10, OSX, Android, iOS, •\\\\n\\\\nChrome OS), antivirus installation and configuration, data entry, data capture and data migration. •\\\\n\\\\nDemarc Extention • Cutover to new circuit and De-install 4G equipment •\\\\n\\\\nLoading Application: Lab or Departmental Specific software, deploying devices to End User Deskside and connecting to networks •\\\\n\\\\nPhone Replacement and Program Project and Next Day Support •\\\\n\\\\nReplaced 7458 POS terminals with new 7706 POS terminals. This includes primary peripheral replacements as well (i.e. processor, display mount kit, and printer cable). • Replace The NMD, Record The Serial # On The Side Of The NMD Prior To The Install. •\\\\nI Recorded The Serial # Of All Equipment (NEW And Old Units) •\\\\n\\\\nPhotos/Notes: Retail Integrity • Expert in monitors configuration after migration install.\\\\n\\\\nPrinters: installed. troubleshoot. repair. networked.\\\\n\\\\nWebpage update and maintenance.\\\\n\\\\nFiber Optics: Troubleshoot.Turn up. Survey / new installs. extentions.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Electronics
• Windows
• Analog Copier Service
• Process Improvement
• IT Operations
• Management
• System Migration
• Technical Support
• Windows 7 Migration
• Software Installation
• Training
• Project Management
• Program Management
• Troubleshooting
• Digital Copier Service
• Troubleshooting Hardware
• Windows 7
• Data Migration
• Team Leadership
• Microsoft Office
• Word
• Networking
• Windows Xp
• System Administration
• IT Help Desk Consultant
• Testing
• Ghost Imaging
• Help Desk Support
• Hardware
• IT Service Management
• Microsoft Word
• Copier Networking
• Electronic Repair
• Copier Repair Technician
• Problem Solving
• Computer Hardware