Marsha Strand
- Role
- Lead Digital Product Owner at MetLife
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Marsha Strand
Dynamic professional with expertise in leading cross- functional Agile teams and…
Experience
Lead Digital Product Owner
Aug 2019 — Present · Durham, NC, US
Lead Product Owner, Accident & Health 2025 — 2026• Led end to end planning and requirements definition for Straight Through Processing and AI initiatives, orchestrating cross functional teams and third-party vendors to enable automation, intelligent decisioning, and predictable delivery across the Agile lifecycle.• Launched and operationalized the Post Claim Support Benefit by driving alignment across Product, IT, Claims, and external vendors, coordinating integration and release readiness to ensure stable delivery, operational adoption, and measurable business value.• Migrated 6.2 million lives in customers from a legacy Accident & Health maintenance and claims processing interface to a new modern interface.Lead Product Owner, Employer Digital 2019 — 2025• Enhanced the broker billing experience by leading the design and launch of an improved billing solution that streamlined navigation, improved readability, consolidated billing lines, and ensured compatibility with existing systems.• Improved data integrity, performance, and decisioning by automating consolidation of broker and brokerage profiles, eliminating 95% of duplicate records and enabling accurate SQL (IBM DB2) reporting and analysis.• Led the strategic modernization of a legacy broker portal, gathering business and customer insights, prioritizing enhancements, and retiring low value functionality; successfully migrated 120K+ brokers to a new platform with minimal disruption and strong adoption.
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