Marsha W.
Operations & Enablement Manager @Marvel Dsp And Logistics
Signup · Get unlimited contacts
WORK HISTORY
Operations & Enablement Manager @Marvel Dsp And Logistics
Toronto, ON, CA
Lead operations, workforce enablement, and process optimization across finance, HR, and service delivery functions, building scalable systems to support business growth and team performance. Designed and implemented onboarding programs, SOPs, and training to support workforce development Streamlined workflows (dispatch, billing, onboarding), improving efficiency by 20% Reduced outstanding receivables by 35%, improving cash flow predictability Built structured processes and documentation to support scalable operations and team enablement Implemented digital tools to enhance collaboration, visibility, and cross-functional execution Led client communication and retention initiatives supporting business growth
EDUCATION
Venezuelan Institute
Diploma, Spanish as a Foreign Language
The University of the West Indies, Mona
Master's Degree, Masters of Business Administration (MBA)
University of Technology, Jamaica
Bachelor's Degree, Education: Business and Computer Studies
ABOUT MARSHA W.
I lead programs at the intersection of financial services, learning, and enterprise transformation. With 12+ years of experience across banking, SaaS, and advisory platforms. I specialize in building and scaling programs, PMO frameworks, and strategic portfolios that drive performance, adoption, and measurable business outcomes.What differentiates my work is the ability to combine: Deep program & portfolio leadership at enterprise scale Learning strategy and curriculum design for workforce enablement Financial services domain experience This allows me to not only deliver initiatives—but ensure they are understood, adopted, and sustained across complex organizations.IMPACT DELIVERED Delivered programs driving $1.8M+ revenue growth and 10% reduction in churn (financial advisory platform) 60% improvement in on-time delivery through PMO governance and structured execution 20–35% operational efficiency gains across financial and enterprise environments Designed and delivered training programs and learning modules for global teams and banking systems Developed financial literacy curriculum simplifying investment concepts for diverse audiencesCORE EXPERTISE Program & Portfolio Management (Enterprise / Financial Services) Strategic Planning & Roadmap Execution Organizational & Workforce Transformation People Programs & Employee Experience Governance & Operating Model Design Learning & Enablement Program Development PMO Establishment & Governance Agile & Hybrid Delivery (SAFe, Scrum) Change Management & Adoption Stakeholder & Executive Management Financial Systems & Data-Driven Environments
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.