Marrissa Patterson
Quality Assurance, Administration, and Customer Service
- Role
- Administrative Assistant at Hrsa-Ila
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Marrissa Patterson
Experienced professional with a diverse skill set spanning front-end development, medical billing, and freelance content writing. Proficient in crafting engaging web interfaces, ensuring optimal user experiences through clean and responsive design for over 10 years. Adept at navigating complex medical billing processes, maximizing revenue collection while maintaining compliance since 2020. Additionally, demonstrated ability in creating high-quality, original content across various industries, showcasing strong research and communication skills for more than two years as a freelancer. Committed to continuous growth and adaptability, with a proven track record of delivering results in multifaceted roles.
Experience
Administrative Assistant
Sep 2023 — Present · Norfolk, VA, US
As the administrative assistant for HRSA-ILA, the longshoremen\'s benefits office, I was the first point of contact for longshoremen with questions about their short-term disability, pension, annuity, and other benefits. My ability to perform efficiently and accurately helped to impact each longshoreman\'s personal well-being as they received timely service and detailed responses to their inquiries- documented frequent office procedures which minimized wait times for longshoremen- received positive feedback from longshoremen that I helpedserved as the backup for the timesheet reporting process
Education
Princess Anne High School
Advanced Diploma, International Baccalaureate Diploma, International
2003 — 2007
American Business College Paris
Business, Law and Diplomacy
2010 — 2010
American University
International Business and Trade
2009 — 2009
Clark Atlanta University
Bachelor of Arts Degree, Business Administration
2007 — 2011
Tidewater Community College
Certificate of Medical Billing and Coding Specialist, Medical Office Management/Administration
2020
The Muse Writer’s Center
Creative Writing
2016 — 2017
Skills
- Social Media Marketing
- Access Database
- Microsoft Excel
- Travel Planning
- Collaborative Work
- Html
- Travel Writing
- Functional Requirements
- Client Delivery
- Project Planning
- Test Planning
- Microsoft Word
- Accounting
- Test Management
- Business Requirements
- Customer Service
- Social Media Blogging
- Microsoft Office
- Grassroots Fundraising
- Service Delivery Models
- French
- Ms Project
- Sharepoint
- Training
- Website Development
- Project Management
- Usability Testing
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