Marreem Ali
Senior ServiceNow Developer | ServiceNow Consultant | ServiceNow Certified Developer & Admin
- Role
- Senior Servicenow Lead Developer at FedEx
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Servicenow Lead Developer
May 2019 — Present
As a Senior ServiceNow developer at FedEx, I have successfully designed, implemented, and customized solutions across ITSM, ITOM, ITAM, HRSD, and CSM to enhance service delivery, automate workflows, and optimize IT operations. I have built and maintained Service Catalog workflows, configured Discovery and Service Mapping to improve asset visibility, and integrated third-party applications for seamless data synchronization. My expertise includes CMDB management following CSDM principles, automating IT operations using predictive analytics, and developing self-healing workflows for proactive incident resolution. I have worked extensively with Integration Hub, Flow Designer, and Performance Analytics to create scalable automation and actionable insights. Additionally, I have implemented ITBM solutions like PPM and APM to align IT with business objectives, optimized SAM and HAM for cost control and compliance, and developed HRSD solutions for onboarding, offboarding, and case management. My experience also includes integrating ServiceNow with cloud provider APIs, building custom portals, and automating field service management processes. With a deep understanding of ServiceNow’s capabilities, I specialize in driving digital transformation, enhancing operational efficiency, and ensuring seamless user experiences.
Education
University of the Punjab
Bachelor's degree
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