Murphy
Passionate about creating positive, organized, and goal-driven environments—whether through project coordination, event execution, economic analyst, or team development.
- Role
- Membership Experience Manager at EōS Fitness
- Location
- San Bernardino, CA, US
- LinkedIn followers
- 500 followers
About Murphy
Operations leader with 10+ years of experience managing teams, optimizing business…
Experience
Membership Experience Manager
Jul 2025 — Present · Los Angeles, CA, US
Serve as the primary point of contact for member concerns, inquiries, and escalations, ensuring timely and effective resolutions that enhance member satisfaction and retention.Train, mentor, and develop front desk staff in partnership with department leaders, fostering a high-performance team focused on exceptional service and accountability.Monitor and analyze member feedback across channels to identify trends, implement service improvements, and drive retention initiatives.Manage the club’s online reputation by responding to reviews and comments professionally and consistently to maintain a positive brand image.Support the Operations Manager by leading daily team huddles, delivering service-focused coaching, and reinforcing company values.Lead by example, embodying EōS Fitness’ core values and inspiring the team to deliver outstanding member experiences.Collaborate with cross-functional managers to ensure cohesive and efficient day-to-day operations across all departments.Utilize membership management software, reporting tools, and administrative systems to support seamless club operations and decision-making.
Education
California State University-San Bernardino
Bachelor of Arts - BA
University of Denver
Master of Science - MS
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