Hedrick
Enhancing Client Relationships through Social Media Expertise, Digital Storytelling, and Marketing Operations Optimization
- Role
- Customer Success Manager at Joybyte
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Hedrick
From managing client accounts and leading retail teams to driving sales and crafting social media strategies, I bring a broad range of experience and a strong understanding to the marketing space. In my career, I have successfully managed over 800 client accounts at one time, led teams of 100+ people, and implemented impactful paid social media strategies for major brands like Tyson Fresh Meats, Certified Piedmontese, BUBBA burger, Tetra Pak, McCain Foods, and Zoetis, as well as renowned financial firms such as Raymond James and Edward Jones.My social media marketing strengths lie in paid advertising on META (Business Suite) and LinkedIn (Campaign Manager) with additional experience spanning Pinterest, TikTok Ads Manager, and TikTok Creator Marketplace.Outside of marketing, I hold a master\'s degree in music and am an ordained pastor with a rich background as a worship leader.I’m also a wife and boy mom. When not working or spending time with family, you can often find us at the Most Magical Place on Earth. So much so, that my friends say I was a Disney princess in a past life.
Experience
Customer Success Manager
Oct 2025 — Present · Scottsdale, AZ, US
Lead client onboarding to ensure seamless transitions and strong early engagement.• Manage and mentor Account Managers to deliver exceptional service and client retention.• Maintain proactive client communication and resolve issues quickly to ensure satisfaction.• Collaborate with leadership on account health, team performance, and process improvements.• Oversee billing accuracy, account transitions, and identify growth and cross-sell opportunities.
Education
Lee University
Bachelor's degree, Music
2008 — 2012
University of Maryland
Master's degree, Music
2012 — 2014
Skills
- Interior Design
- Makeup Artistry
- Furniture
- Design
- Sales Management
- Worship Music
- Furnishings
- Marketing Strategy
- Home Accessories
- Visual Merchandising
- Retail
- Marketing
- Vocal Instruction
- Music
- Customer Satisfaction
- Merchandising
- Cosmetics
- Vocal
- Inventory Management
- Skin Care
- Custom Furniture
- Management
- Team Building
- Customer Service
- Fabric Selection
- Singing
- Sales
- Vocal Coaching
- Finish Selections
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