Prescott
IT Support Specialist @Wisp Assist
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WORK HISTORY
IT Support Specialist @Wisp Assist
FL, US
Provide technical support for Wireless Internet Service Provider (WISP) Customers, ensuring stable and reliable connectivity- Perform accurate data entry tasks, including logging service tickets, updating customer account information, and maintaining equipment records in internal systems- Assist with troubleshooting routers, antennas, and internal network issues both remotely and on-site- Configure and install networking equipment, including Cathium routers and various cable types (Ethernet, coaxial, etc.)- Collaborate with team members to diagnose system-wide issues and maintain service uptime- Educate customers on proper equipment use and provide clear guidance to improve internet performance
EDUCATION
Keiser University-Ft Lauderdale
Associate's of Science degree, Information Technology
Keiser University
Associate of Science, Information Technology
ABOUT PRESCOTT
I’m a Software Engineer with a strong foundation in full-stack web development and networking systems. I build scalable applications using Python, Django, and JavaScript, with a focus on backend architecture, data integrity, and clean system design. I recently developed Reping, a full-stack gym consistency platform featuring time zone–aware streak tracking, one-check-in-per-day validation logic, relational database modeling, and a gamified XP progression system with dynamic frontend updates. My strengths include backend development with Django, database design and SQL optimization, RESTful architecture, and structured problem-solving. I also have hands-on networking experience in TCP/IP, routing, and infrastructure through my role as an IT Support Specialist. I practice data structures and algorithms daily and am actively seeking opportunities as a Software Engineer or Backend Developer where I can build scalable systems and grow in a high-impact engineering environment.
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