Marquies Harris

About Marquies Harris

Results-driven customer service and technical support lead with over 10 years of experience in leadership development. Highly skilled in managing high-volume client-facing roles and consistently achieving exceptional performance. Proficient in customer service, case escalation, and technical troubleshooting. A dedicated learner who excels in problem-solving and program development. Seeking a role where skills can be utilized to drive success.

Experience

1. Client Services Specialist

   Regrid

   Mar 2024 — Present

   Serve as the primary point of contact for all clients, resolving technical issues and ensuring data and product integrity across GIS and mapping tools.Collaborate with engineering and product teams to streamline user feedback into product enhancements, improving customer NPS by 18%.Supported enterprise-level software platforms requiring deep technical knowledge, including troubleshooting complex GIS data integrations and documenting solutions using tools like GitHub, Postman, and Monday.Reduce ticket resolution time by 30% by optimizing ZenDesk workflows and creating structured escalation protocols.

Education

• Columbus State University

  Bachelor of Science (B.S.), Sociology

Skills

• Public Relations
• Microsoft Office
• Fundraising
• Leadership Development
• Communication
• Educational Leadership
• Higher Education
• Powerpoint
• Microsoft Excel
• Team Building
• Program Development
• Management
• Leadership
• Teaching
• Time Management
• Teamwork
• Editing
• Social Media
• Public Speaking
• Event Management
• Team-Oriented
• Customer Service
• Research
• Budgets
• Community Outreach
• Facebook
• Windows
• English
• Event Planning
• Microsoft Word
• Team Leadership