Marques Burgess
Director, Intake @Brandon J. Broderick, Personal Injury Attorney at Law
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WORK HISTORY
Director, Intake @Brandon J. Broderick, Personal Injury Attorney at Law
Hackensack, NJ, US
SKILLS
ABOUT MARQUES BURGESS
With over 15 years of experience in leading customer experience, service, and success across various industries, I am an expert in developing and implementing effective strategies and procedures that enhance customer satisfaction, retention, sales, and loyalty. I have a proven track record of delivering impeccable services by leveraging my expert communication skills to establish cross-functional relationships, collaborate with executive and mid-level management, and use data and analytics to inform best practices and policy changes.Most recently, I was the Director of Customer Experience at miR Scientific, LLC, a biotechnology company that develops innovative solutions for prostate and bladder cancer detection and management. There, I was responsible for creating the customer experience department consisting of a BPO call center, Zendesk powered customer support platform, and AI powered chat function. I am also a certified leader in family development, which reflects my commitment to empowering and supporting families and communities. I am passionate about using my skills and expertise to make a positive impact on the lives of others.
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