Marques January

About Marques January

Developed and implemented sales plans to support Company objectives for optimum market penetrations at rates consistent with short and long term business goals. Developed key internal relationships with Client Services, Instructional Design, Training, Product, Finance, Network Support and Project Management and all related internal organizations that support Sales. Successfully collaborated to develop, launch and train multiple sales on a single job that was vital for the continuous growth of Asurion. Responsible for the development, oversight and execution of effective sales strategies and tactics to grow Asurion’s customer base.Provide coaching and direction to a team of Operations Managers to ensure a culture of learning and collaboration, while acting as the liaison with local, Division and Corporate headquarters. Ensure a true coaching culture exists throughout the market where team development is a primary focus for all leaders.Help recruit, interview, hire, train and guide Sales staff, while communicating with sales staff all current market offers. Handle personnel issues, including performance appraisals, coaching, and safety training. Help develop Asurion\'s training curriculum and sales strategy. Responsible for ensuring all field points of distribution achieve their full sales and financial potential, while delivering an exemplary customer experience. Identifies opportunities to improve overall performance and acts quickly to implement effective action plans. Develops strategy to enable continued points of distribution growth and expansion. Lead pilot programs to determine the feasibility for it to scale and be profitable.

Experience

1. Senior Operations Manager

   Asurion

   Mar 2021 — Present

Education

• Mississippi State University

  Bachelor's degree

• University of Phoenix

  Master of Business Administration (MBA)

Skills

• Direct Sales
• Microsoft Office
• Sales
• Team Building
• Management
• Retail
• B2b
• Sales Presentations
• Leadership
• Business Development
• Wireless
• Customer Experience
• Cold Calling
• Sales Operations
• Customer Retention
• Customer Service
• Account Management
• Business Relationship Management
• Business-to-Business (B2b)
• Customer Satisfaction
• Training
• Team Leadership
• Sales Management
• Telecommunications
• Wireless Technologies
• Solution Selling
• Mobile Devices
• Performance Improvement
• Sales Process