Marques Hardison
Driving Customer Success at ICIS | Empowering Clients with Data-Driven Insights | Passionate About Building Long-Term Relationships
- Role
- Customer Success Lead at ICIS
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Marques Hardison
Customer success leader with 10+ years of experience helping organizations turn complex…
Experience
Customer Success Lead
Jul 2024 — Present · Houston, TX, US
Onboarded 150+ enterprise clients, driving structured implementation and early value realizationAchieved 98% customer satisfaction within first 90 days by tracking onboarding milestones and client healthIncreased product adoption by 25% through data-driven success plansLed stakeholder sessions to align platform capabilities with business objectivesIdentified and mitigated onboarding risks to maintain engagement and progress
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