Marquelon Sigler
- Role
- Team Lead at Everise
- Location
- Birmingham, AL, US
- LinkedIn followers
- 500 followers
About Marquelon Sigler
I have over 10 years of sales and customer service experience in real estate, insurance…
Experience
Team Lead
Aug 2020 — Present
Professionally handles a high volume of incoming calls Thoroughly and efficiently gathers customer information, assess and fulfills customer needs and educates customers where applicable regarding products and services. Utilize and navigate multiple systems simultaneously Resolve customer issues via one call resolution guidelines and/or escalated process Meets or exceeds company and client performance metrics Maintains a balance between company policy and client benefit in decision making Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers Responsible for call disposition or compiling and generating reports as required
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