Marque Hooks
Network Operations Center Technician @Computer World Services Corp. (CWS)
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WORK HISTORY
Network Operations Center Technician @Computer World Services Corp. (CWS)
San Antonio, TX, US
Achieved and maintained 99.9% network reliability for the Air Force Information Network (AFIN) mission by monitoring, analyzing, and reporting on events across Air Force operated systems utilizing SolarWinds, NetCool, and Mission Assurance Decision Support System (MADSS).• Communicated and collaborated directly with key Airforce Information Network (AFIN) stakeholders—including Air Force Mission Assurance Center (AMAC) Crew representatives—to troubleshoot outages, de-conflict Authorized Service Interruptions (ASIs), and provide direct support for cyber operations.• Performed and recorded routine hardware and software checks in the Master Station Log on critical Air Force operated equipment, including routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities), to ensure operational readiness and compliance with Air Force standards.• Ensured network-wide time synchronization by monitoring Network Time Protocol (NTP) services, proactively triaging time drift to maintain the integrity of event logging and security authentication across the Air Force Information Network (AFIN).
EDUCATION
Community College of the Air Force
Associate of Science - AS, Criminal Justice/Police Science
ABOUT MARQUE HOOKS
My background in military security operations, law enforcement, and program management has given me a deep understanding of threat detection, risk mitigation, and digital security in high-stakes environments. Holding a CompTIA Security+ certification and an Active Secret Security Clearance, I am well-versed in security frameworks, access controls, incident response, and vulnerability management. My experience protecting DoD assets has sharpened my ability to assess risks, implement security policies, and develop strategies to safeguard critical infrastructure.Beyond technical skills, I excel in team leadership, cross-functional collaboration, and process improvement. My ability to translate complex security challenges into actionable solutions makes me a valuable asset in the cybersecurity field. I am actively networking with professions welcoming connections, mentorship, and opportunities to grow my skill set. Let’s connect!
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