Marq Marshall
Operations Manager | Expert in Lean Six Sigma | Driving Continuous Improvement & Process Optimization
- Role
- Sr Operations at Chewy
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Marq Marshall
Strategic, hands-on leadership is my approach to driving success of KPIs and people management. By starting with data, I analyze and assess where business is going well and always look for opportunities for added success, while also identifying gaps in operations. Currently, I\'m harnessing my expertise in program management to direct the operations for the AMZL delivery program accountable for 60k shipments daily (approximately 1.5M monthly package volume). Realized EBITDA growth of 120% by targeting metrics in driver safety, quality delivery, sorting, fleet management, and Partner compliance for the multi-trillion-dollar e-commerce giant, Amazon.A strength of mine is recognizing the strengths and development opportunities in others. When building project teams, I tap into who works best with whom and which skills complement each other, then lead through agile project management. Scrum Master Certification obtained in December 2022 from Six Sigma Global Institute (SSGI)
Experience
Sr Operations
Nov 2024 — Present · Houston, TX, US
Operations Manager | Inbound/Replen Fulfillment | Chewy Inc.| Houston, TXResults-driven with deep expertise in inbound logistics, warehouse optimization, and large-scale team leadership. At Chewy Inc, I lead high-performing teams in a fast-paced fulfillment center, managing inbound processes from receiving and put-away to inventory control and safety compliance.focus on: • Driving KPI performance in accuracy, productivity, and cost per unit • Streamlining processes using data insights and WMS tools • Leading and mentoring Area Managers and hourly teams to meet daily, weekly, and seasonal targets • Creating a safety-first culture while supporting continuous improvement initiativesPassionate about operational excellence, people development, and delivering exceptional service to our customers through efficient supply chain execution.
Education
Strayer University
Master of Business Administration - MBA
Lane College
Bachelor of Arts - BA, Mass Communication/Media Studies
2007 — 2011
Skills
- Powerpoint
- Microsoft Excel
- Billing Process
- Microsoft Office
- Sales
- Operations Management
- Management
- Team Building
- Data Entry
- Budgets
- Customer Service
- Customer Satisfaction
- Communication
- Marketing Communications
- Time Management
- Leadership
- Inventory Management
- Invoicing
- Human Resources
- Marketing
- Accounting
- Microsoft Word
- Team Leadership
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