Maroun Hannoush

Customer Relations @Sunwing Airlines Inc

Laval, QC, CA

As a Customer Relations Agent at Sunwing Airlines, I serve as the primary point of contact for clients who have encountered service disruptions during their vacation. I manage complex customer cases involving flight delays, lost or delayed baggage, and APPR compensation, ensuring timely, empathetic, and professional resolution. My role involves liaising with hotels, in-destination representatives, airport staff, and internal departments to resolve issues efficiently while maintaining high service standards. I also advocate for clients, maintain detailed case records, and contribute to process improvements by identifying trends and sharing feedback. My work is grounded in regulatory compliance, diplomacy, and a commitment to enhancing the overall customer experience.