Marnie Preston Valliere

About Marnie Preston Valliere

I design and lead performance and value realization systems that connect human behavior, operations, and data to measurable business outcomes at scale.Across my career, I’ve operated at every layer of the system — from enterprise P&L ownership and global BPO leadership, to founder-led operating environments, to advisory and transformation roles inside modern analytics- and AI-enabled organizations. That breadth allows me to see where performance truly breaks: not in dashboards, but in how incentives, decisions, and execution interact in the real world.My work focuses on helping organizations move beyond efficiency metrics toward outcome-driven models that improve revenue, retention, conversion, and long-term value. I specialize in translating complex signals — behavioral data, VOC, operational performance — into clear decision frameworks that leaders can act on with confidence and scale across thousands of frontline interactions.I’m particularly effective in environments undergoing change: modernizing BPO and managed services models, shifting from cost-based to value-based delivery, and operationalizing analytics, automation, and AI in ways that actually hold up in production.At my core, I’m an operator who thinks in systems, a strategist who respects execution, and a leader focused on making performance improvement repeatable, governable, and real.

Experience

1. Sr Director-client Analytics & Strategy

   Anna, Llc

   Mar 2023 — Present

   I lead the design and operationalization of performance intelligence systems that connect human behavior, operational data, and business outcomes across large-scale client programs.My role sits at the intersection of analytics, operations, and strategy. Rather than producing reports, I focus on building decision frameworks that help leaders understand why performance moves, what to change, and how to scale improvement across thousands of frontline interactions.Key areas of focus include:Designing behavioral and performance measurement frameworks that link frontline actions to outcomes such as conversion, retention, revenue, and long-term valueTranslating qualitative signals (call data, VOC, behaviors) into structured, governable insights that drive executive decision-makingPartnering with operations, client leadership, and analytics teams to operationalize insights, not just surface themShaping transformation roadmaps that move programs from efficiency metrics to outcome-based valueEnsuring insights are actionable, credible, and tied to clear strategic implications and ROIAt scale, my work enables organizations to move beyond reporting and into repeatable performance improvement, aligning people, process, and data around what actually drives results.

Education

• Arizona State University

  Bachelor's degree, Political Science and Government

• University of Phoenix

  Master of Business Administration (MBA), Organizational Leadership