Marmik Prajapati

Software Engineer @Voiceplug Ai

US

Extracted and analyzed millions of rows of semi-structured customer conversation data using MongoDB and Python, transforming it into structured formats to generate insights that influenced product development investments.• Partnered with cross-functional teams across 4 departments (Product, Engineering, Marketing, Customer Success) to ensure data accuracy, implementing automated validation checks that improved data reliability by 35%.• Maintained dynamic KPI dashboards in Power BI to monitor user engagement, retention, churn rates, and adoption trends, contributing to a 15% increase in customer retention and a 12% boost in monthly active users.• Improved AI end-of-utterance detection by 20%, leading to a measurable 50% increase in CSAT scores and reducing average handling time by 18 seconds per conversation.• Performed data cleaning and transformation on 100K+ records per week using Python (Pandas, NumPy) and SQL, improving data accuracy and analytical efficiency by 40%.• Supervised exploratory data analysis and hypothesis testing on user behavior data, uncovering usage trends that supported a $500K feature investment and improved onboarding flow by reducing drop-off by 22%.

Dhirubhai Ambani University

Bachelor of Technology, Information and Communication Technology

Cleveland State University

Master's degree, Management Information Systems, General