Marlow León
Service Desk Analyst II at Nuvance Health | Founder of M-Leon.io, LLC – Self-Hosted IT Infrastructure & Website Hosting Solutions
- Role
- Information Technology Service Desk Analyst Ii at Nuvance Health
- Location
- Poughkeepsie, NY, US
- LinkedIn followers
- 500 followers
About Marlow León
As a skilled IT professional with over three years of experience at Nuvance Health, I…
Experience
Information Technology Service Desk Analyst Ii
Mar 2022 — Present · NY, US
Provide comprehensive support across multiple domains, including user access management through Active Directory, Sail Point, and HNA user Cerner access roles.• Develop documentation and recommendations for password and multi-factor authentication (MFA) procedures for access to EMR• Install, update, and debug company devices to ensure optimal performance and security.• Resolving VPN issues and managing remote connections using Citrix NetScaler and Zscaler• Collaborate with cross-functional team members to share knowledge and develop solutions • Provide EMR support for clinical staff members, including creating patient lists, searching for patients, and working in correct encounters for placing orders.• Communicate and collaborate with external clients to distribute downtime and system outages
Education
University at Albany
Bachelor's degree, Cybersecurity
2024
University at Albany
Master of Science - MS, Digital Forensics&Cybersec - Health Security & Privacy
Dutchess Community College
Associate's degree, Information Technology
2022
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