Marlon Burwell
Technical Support Engineer | IT Systems & Endpoint Management | Microsoft 365, Azure AD, Intune, SCCM | PowerShell Automation | Reducing SLA & Scaling Device Deployments
- Role
- Desktop Support Technician at Wake County
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Marlon Burwell
Technical Support Engineer with 4+ years of experience troubleshooting enterprise systems, endpoint infrastructure, and network-connected devices across government environments. Skilled in PowerShell automation, Active Directory administration, and large-scale device deployment. Proven ability to resolve complex Tier-2 incidents, improve SLA performance, and collaborate with engineering teams to support production environments. Currently pursuing a B.S. in Software Engineering at Western Governors University.
Experience
Desktop Support Technician
Oct 2023 — Present · Raleigh, NC, US
Provide Tier 2 technical support across a large enterprise environment supporting government operationsTroubleshoot and resolve hardware, software, and network issues across Windows, macOS, and enterprise systemsSupport Microsoft 365 ecosystem including Exchange Online, Azure AD, and endpoint management toolsImprove response times by 30% and user satisfaction through efficient ticket resolution and proactive supportCollaborate with cross-functional teams to resolve escalated technical issues and maintain system stabilityAssist in device deployment, configuration, and lifecycle management for county-wide usersManaged enterprise provisioning workflows
Education
Western Governors University
Bachelor of Science - BS, Software Engineering
CompTIA Tech Career Academy
CompTIA A+, Information Technology
School of Communication Arts
Digital Audio Production and Design
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